Gaming is for fun — not stress. Responsible gaming at mines is not a list of rules; it is a mindset. Every tool you need to protect your time, money, and mental well-being is ready and within reach.
For many people, online gaming or betting is simply entertainment — a way to unwind, a source of excitement. Most players enjoy it exactly like that, with no issues at all. But for a small number of people, gaming can sometimes slip out of control — and recognizing that is the most important step.
Mines does not treat responsible gaming as a checkbox. It is part of the core character of our platform. We want you to enjoy gaming — and we want that enjoyment to never turn into stress. That is why mines has built tools into the platform that give you complete control over your own gaming habits.
Mines has a clear policy: we never encourage any user to play more or deposit more. This applies everywhere, from bonus offers to support conversations. Anyone who wants to set a limit gets help, no questions asked.
Responsible gaming means setting a budget before you play, not chasing losses with more bets, not spending more time on screen than you planned, and stepping away when the game stops being fun. Keep these four habits and gaming will always stay an enjoyable experience.
Mines is built for the people of Bangladesh. Many people here work hard for their money — making sure that money is used wisely is part of our responsibility. That is why Mines's responsible gaming tools are placed in the most accessible part of the app, so you never have to go looking for them.
You can set every tool yourself — no approval needed, no waiting.
Decide in advance the maximum amount in BDT you want to deposit each day, week, or month. Once you hit the limit, any new deposit will be blocked automatically.
Set a maximum duration for each gaming session. Once the time is up, you will receive a reminder, and the session can end automatically if needed.
Set a maximum loss amount for a given period — once that limit is reached, your session ends automatically.
Temporarily suspend your account for 1 day, 1 week, or 1 month. You will not be able to log in during this period — the break is a real break.
Activate self-exclusion for a longer break — from 3 months up to permanent. Reactivating your account during this period is not straightforward, which helps reinforce your resolve.
If bonus offers or promotional notifications feel intrusive, turn them off with a single tap. Mines never hides this option.
Ask yourself these questions honestly. This isn't a test — it's simply a way to help you understand where you stand.
1. After a loss, do you feel the urge to bet more to win it back?
2. Have you spent more than your budget on gaming in the past month?
3. Has thinking about gaming caused you to lose focus on work or family?
4. After a loss, do you stay in a bad mood or feel angry for a long time?
5. Do you have to hide your gaming from family or friends?
If you have more than one "sometimes" or "yes" answer, consider setting limits or talking to support.
Playing with money you cannot afford to lose.
Chasing losses by placing bigger bets after a loss.
Neglecting sleep, meals, or physical needs because of gaming.
Gaming causing strain in your relationships with family or friends.
Feeling irritable, restless, or anxious when you are not able to play.
Hiding from family how much you are playing or how much you have lost.
Asking for help is not a weakness. The mines support team is ready to assist without any judgment. Just reach out in Bangla on live chat — we'll take it from there.
Our goal goes beyond providing tools — we aim to build a culture of responsibility across the entire platform.
Age is verified at registration and again during KYC — no one under 18 can use Mines. If a parent or guardian has concerns, they can contact our support team.
If a player suddenly makes a large deposit or places a rapid series of bets, the mines system flags it. The support team then reaches out to that user to check in.
Reducing a deposit or session limit takes effect immediately. Increasing one requires a 24-hour waiting period — that gap is there to support your willpower.
No mines advertisement or promotion ever promises a guaranteed win. It is always made clear that gaming is a form of entertainment that carries risk.
Signs of gaming addiction, ways to get help, and responsible gaming tips — all of this information is readily available on the mines platform.
There is no need to feel embarrassed or afraid to talk about a gaming concern. Mines's support team is trained to help without any judgement.
Log in to your account with your registered mobile number and password.
Tap your profile picture or name icon in the top right corner.
Select "Settings" or "Account Settings" from the menu.
Look for the "Responsible Gaming" option within Settings.
Set a daily, weekly, or monthly deposit limit that fits your budget.
Save your limits. Reductions take effect immediately. Increases take 24 hours to apply.
If you run into any issues, reach out via live chat — the support team is here to help.
Once you set a limit, Mines will not send you any offers or messages trying to increase it.
Sending special bonus offers to someone following a significant loss goes against Mines's policy.
While self-exclusion is active, there is no easy way to reactivate your account.
Mines advertising is strictly targeted at adults only.
There is no judgment or negative response when you speak to support about a gaming problem.
If you want to talk about a gaming concern, Mines's support team is available 24 hours a day. Type "responsible gaming help" in live chat.
Gaming addiction, or Problem Gambling, is a real mental health condition — it is not a personal weakness, it is a state that can be addressed with help. Research from around the world shows that recovery is possible when awareness and action come early.
Open conversations about this topic are still uncommon in Bangladesh. Many people worry that admitting it will cause social issues or conflict at home. mines understands that reality. Our support is completely confidential — whatever you share stays between you and us.
Keep one simple rule in mind: treat the money you put into games as an entertainment expense — just like money spent at the cinema or a restaurant, it does not come back. Make sure that if you do not get it back, it will not create a real crisis in your life. That one mindset can prevent a lot of problems.
Using Mines's responsible gaming tools is not a sign of weakness — it is what a mature player does. Most people who play on Mines regularly and enjoy the experience have some kind of limit set. That one small step is what keeps gaming fun, every time.
For many people, deciding to self-exclude feels like a drastic, final step. In reality, it is a brave and smart decision. Many players have taken a few months off and come back with a completely different mindset — enjoying the game all over again. The self-exclusion process at mines is handled with respect. Come back when you are ready; we will be here.
If a family member believes their loved one is struggling with gaming, they are welcome to contact us too. Mines respects and supports the efforts of family members who want to help. All information is kept confidential — our only focus is helping resolve the issue.
One last thing — Mines is here for you. As a source of enjoyment in the good times, and a helping hand in the hard ones. Responsible gaming is not just a page on our site — it is who we are.
Register for free or download the app — with responsible gaming tools at your fingertips.
18+ for adults only. Gaming is entertainment — please play responsibly.