❓ Frequently Asked Questions

Mines FAQ — your questions, answered right here

From registration to withdrawal, bonuses to app issues — this page gives you direct, detailed answers to the most common questions about using mines. If you can't find what you're looking for, ask us in Bangla via live chat.

Registration Bonuses & Promotions App Sports Betting Safe Gaming Transaction history Age verification
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Answers to all your questions

Everything you want to know about mines

Below you'll find detailed answers to the seven most common questions. Click on any question to expand the answer.

All active promotions and bonus offers on mines can be found in one place — on the bonus page. Once logged in, you can also see ongoing offers in the "Today's Offers" or "Active Promotions" section at the top of your dashboard. If you're on the app, new offer alerts will also appear via the notification bell icon.

On the topic of offer updates — mines launches at least one new promotion every week. Some offers are permanent, like the welcome bonus and reload bonus; some are weekly, like cashback offers; and some are tied to special occasions, like sports bonuses during the World Cup or BPL. On top of that, you can earn a daily check-in bonus simply by logging in each day — it refreshes every 24 hours. To never miss an offer, keep app notifications turned on and Bonus page Check back regularly.

Yes, in addition to cricket, mines also offers betting on football, tennis, basketball, hockey, volleyball, eSports, and many more. Regular matches are available across all major competitions, including the English Premier League, La Liga, Bundesliga, Champions League, and the Bangladesh Premier League.

To get started, log in and go to the Sports section. You'll see a list of sports in the left sidebar — select "Football". Then choose your preferred league and match. Each match will display various markets such as "Match Winner", "First Half Goals", "Total Goals", and more. Click on your preferred market to add it to your bet slip. Enter your stake and click "Confirm Bet". The minimum bet amount generally starts from ৳50. You can also place in-play bets during live matches — odds update in real time. Popular Games page View all sports in detail.

The app not opening and an update prompt appearing are two separate issues, each with its own fix.

If the app won't open: Start by restarting your phone. Then close the app completely and try reopening it. If it still won't open, go to your phone's settings and clear the app's cache and data (Settings → Apps → Mines → Storage → Clear Cache). If the problem persists, uninstall the app and Download page Install the latest version from

If you see an update prompt: This means your app version is out of date, and certain features will not work without updating to the latest version. On the Download Page and download and install the latest APK file. On Android, if you're prompted to allow "Unknown sources" or "Install unknown apps", go ahead and grant the permission — this is normal since mines is not available on the Google Play Store. For iPhone users, iOS instructions are available directly on the download page. After updating, simply log in to your existing account and all your data will be exactly as you left it.

mines offers several responsible gaming tools that you can activate yourself — no need to ask anyone.

Deposit limit: Log in to the app or website → Profile → Settings → Responsible Gaming → Deposit Limit. From here, set your maximum deposit limit on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Session Time Limit: From the same path, go to Session Limit options and set a maximum daily playtime — once you reach that limit, you'll receive a reminder.

Cooling-off period: You can temporarily suspend your account for anywhere between 1 and 30 days.

Self-exclusion: For a longer break, type "self-exclusion" in the support chat or do it yourself through Settings — options range from 3 months to permanent. For more details, Responsible Gaming page View.

On mines, your complete betting records and financial transaction history are available in two separate sections.

To view your betting records: Log in → profile icon at the top right → "Betting History" or "My Bets". Here you can view everything — date, match, bet type, odds, stake amount, and result. You can also filter by specific dates or games to find a particular record.

To view your financial transaction records: Profile → Wallet → "Transaction History". Here you can see all deposits, withdrawals, bonus credits, and bet settlements, along with the date and amount of each. The status of every transaction — completed, pending, or cancelled — is also clearly shown.

History is generally available for the last 90 days. If you need older records, submit a request to support via email — records will be sent within 3 to 5 business days.

Registration on mines is a two-step process — first you create your account, then you complete KYC verification.

What you'll need to create an account:
— full name (as it appears on your National ID)
— an active Bangladeshi mobile number (for OTP verification)
— a valid email address
— date of birth (you must be 18 or older)
— a strong password (at least 8 characters)

That's all it takes to create your account and start playing.

What you'll need for KYC before your first withdrawal:
— photos of both sides of your National ID (NID) or passport
— a selfie (holding your NID)
— payment method verification (confirming your bKash/Nagad number)

KYC verification is typically completed within 24 to 48 hours. Once an account has been verified, you won't need to resubmit your documents. on the registration page and get started right now.

No — no one under 18 can use mines under any circumstances. This is a strict mines policy and a condition of its international gaming licence.

Age verification takes place at two stages. First, you enter your date of birth during registration — the system automatically checks it, and anyone under 18 will have their registration rejected. Second, before your first withdrawal, KYC verification requires you to confirm your age again using your National ID (NID) or passport. If the date of birth on your NID does not match what you entered at registration, your account will be suspended.

If a family member suspects that their minor child is using a mines account, please contact support@mines-baji.com immediately. mines will investigate the account and take the necessary action. We also recommend enabling device-level parental controls to protect your child's device.
More ways to get help

What to do if you can't find your answer in the FAQ

Every problem has a solution — you just need to take the right path.

Live chat support

The fastest way to get a resolution. Click the chat icon in the bottom-right corner of the app or website. Ask in Bangla and you'll get a reply in Bangla — usually within 2 to 5 minutes.

Email support

For complex matters or if you need to attach documents, reach out via email at support@mines-baji.com. Response times are within 24 hours for general queries and 48 hours for KYC or account-related issues.

Topic-specific guide pages

For in-depth information on specific topics, visit the relevant page. Bonus terms and conditions are on the Bonus page, platform details are on the Platform page, and Responsible Gaming tools are covered in full on that dedicated page.

In-app help

You can open the support chat from any page while logged into the mines app. The support section in the app also includes shortcuts for frequently raised topics — just one tap to select the type of issue you need help with.

Security Essentials

For any unauthorised account access or suspicious transactions, immediately tell the live chat agent it's an "urgent security issue". Cases of this nature are handled with the highest priority.

App download & updates

The first fix for any app-related issue is to download the latest version. The most recent APK and installation instructions On the Download Page Always kept up to date.

About this FAQ

How to use the mines FAQ page

The mines FAQ page is built so you don't have to keep reaching out to support. Most common questions are answered right here — registration steps, where to find your bonus, why the app isn't working, how to manage your spending, and much more.

The questions are organized based on what Bangladeshi mines users ask most. This FAQ page is updated regularly — whenever new features are introduced or policies change, the relevant questions and answers are updated accordingly.

One important note — the answers on the mines FAQ page reflect the latest policies and procedures. The information here is more reliable than anything you may find on third-party sites or unofficial sources. When in doubt, always verify directly with mines support.

The easiest way to find a question on the FAQ page is to type a keyword into the search bar at the top — words like "bonus", "app", "registration", or "betting" will bring up the relevant questions. Each question is numbered, and you can also jump directly to any question using the quick navigation at the top of the page.

If you run into an issue while using mines that isn't covered in the FAQ, just write to us in Bangla via live chat. The support team doesn't only resolve problems — they can also help you get more out of mines' features. If you're a new user, just say "I'm new, where do I start?" and the support team will walk you through everything step by step.

For those with questions about Sports Betting, Popular Games page a detailed guide is available. To understand the technical aspects of the platform Platform page View all bonus and promotion terms and conditions on the bonus page covered in detail.

This FAQ page is created entirely for Bangladeshi members of Mines Baji. We believe that having information in your own language makes it easier to make informed decisions. More questions may be added in the future — bookmark this page to stay updated.

Contact us

Still have questions? We're here

For any enquiry, reach out to us through any of the channels below.

Live chat

For the fastest response, use live chat. Write in Bangla, get help in Bangla.

Available 24/7
Average response time: 2–5 minutes
Email

Email us to send detailed queries or documents. Every question receives a personal response.

support@mines-baji.com
Response within 24–48 hours
Topic-specific pages

For detailed information on specific topics, visit the relevant page — all content is written in Bangla.

Get started

Got your answers? Join mines now

Register for free, download the app, or log in directly — all options are open to you.

18+ only. For further questions, feel free to ask us via live chat in Bangla.

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