Mines Terms & Conditions — What you need to know before you start

1 Scope & Applicability

These Terms and Conditions form a legal agreement between the mines Baji platform ("mines", "we", "the Platform") and its users ("you", "the user"). These terms apply whenever you use any mines service via the website or mobile app.

Mines operates under an international gaming licence and undergoes regular third-party audits. Our goal is to provide users with a safe, fair, and transparent gaming environment.

• These terms and conditions are provided in Bengali — however, the English version is the legally binding text.
• These Terms and Conditions may be updated at any time. The first time you log in after a change, you will be asked to review and accept the updated terms.
• If you do not agree to these Terms and Conditions, please refrain from using the platform.

2 Account Registration & Eligibility

You must be 18 years of age or older to create an account on mines. Minors are strictly prohibited from using this platform. All information provided during registration must be truthful, accurate, and up to date.

Each person may only hold one account. If multiple accounts are found under the same name, all will be suspended and any funds may be forfeited. Multiple family members may hold separate accounts, but they may not share the same payment method.

• During registration, you must provide your full name and date of birth exactly as they appear on your National ID.
• You must provide an active mobile number and email address that are used exclusively by you.
• KYC verification must be completed before your first withdrawal.
• Keeping your account password confidential is your responsibility — do not share it with anyone.

The account verification (KYC) process requires you to submit a photo of your National ID or passport, along with proof of address. This information is used solely for verification purposes and is stored securely.

3 Deposit, Withdrawal & Payment Policy

Mines supports Bangladesh's major mobile banking services — bKash, Nagad, and Rocket — as well as VISA and MasterCard. All payment transactions are processed through SSL-encrypted channels.

• Deposits are usually credited to your account instantly.
• Withdrawal requests are typically processed within 30 minutes to 4 hours.
• Withdrawals must be made to the same payment method used for the original deposit.
• Withdrawing bonus funds requires meeting the specified wagering conditions.
• If fraudulent or unauthorized transactions are suspected, mines may temporarily suspend the account.

Large withdrawals may require additional verification. This is done for your protection — to confirm that the account's rightful owner is making the transaction. Contact the support team for more details on the verification process.

4 Bonus & Promotion Terms

Mines offers a range of bonuses — Welcome Bonus, Deposit Match, Cashback, Free Spins — each with its own specific terms. Please read the conditions of each offer carefully before claiming.

• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• Every bonus offer has an expiry date — once it lapses, the bonus will be forfeited.
• You generally cannot claim a new bonus while one is already active.
• Bonus usage may be restricted on certain games — check the offer details.
• If bonus abuse is confirmed, the bonus may be cancelled and the account suspended.

Mines always publishes bonus terms clearly and in Bengali. If anything is unclear, ask via live chat — the support team will be happy to walk you through it.

5 Game & Betting Policy

All games on Mines are powered by third-party audited RNG (Random Number Generator) technology. The RTP (Return to Player) for each game is clearly displayed in the game details.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is cancelled due to a technical error, the bet will be refunded.
• In Sports Betting, if an event is cancelled or postponed, the relevant market will be voided and your bet will be refunded.
• If an abnormal win results from exploiting a game error or bug, mines reserves the right to void it.
• Betting using bots or automated software is strictly prohibited.

In Live Casino games, the dealer is visible on camera and all card or ball movements are recorded. These recordings can be reviewed in the event of any disputed outcome.

6 Responsible Gaming

Mines is deeply committed to Responsible Gaming. Gaming is entertainment — when it starts to become a problem, seeking help is not a weakness, it takes courage.

• You can set a deposit limit on your account at any time.
• You can set a session time limit to control how long you play each day.
• If you'd like to take a break from gaming for a while, self-exclusion is available.
• mines will never pressure users to increase their Responsible Gaming limits.

To learn more, visit our Responsible Gaming page. If you run into any issues, reach out to the support team in Bengali.

7 Security & Privacy

Mines uses industry-standard technology to protect your personal and financial data. All data transfers are secured with 256-bit SSL/TLS encryption.

• Your payment details (bKash number, card details) are never stored on mines servers.
• Your personal information is never sold to third parties.
• Enabling two-factor authentication (2FA) adds an extra layer of security to your account.
• When you log in from an unrecognised device, Mines will automatically prompt a verification.

Full details of our Privacy Policy can be found on our Privacy Policy page.

8 Account Suspension & Closure

Mines reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If you register using false or fraudulent information
• If multiple accounts are found under the same name
• Bonus abuse or fraudulent gaming activity
• Suspected money laundering or illegal activity
• Use of bots or automated software

You can close your account at any time by contacting our support team to initiate the process. Please make sure to withdraw any remaining balance before closing your account.

9 Policy on Changes to Terms & Conditions

Mines may update these Terms & Conditions at any time. Users will be notified in advance of any significant changes via their registered email or app notification.

• You will need to accept the updated terms the first time you log in after any changes.
• If you do not agree to the updated terms, you will have the option to close your account.
• The date of any update will always be visible at the top of this page under "Last Updated".

10 Contact & Dispute Resolution

For any questions or complaints regarding these Terms and Conditions, please contact our support team. Most issues can be resolved quickly through Live Chat.

• Email: support@mines-baji.com
• Live Chat: 24/7 support available in Bengali via the app or website
• Written responses to general complaints are provided within 48 hours

Mines places the highest importance on fairness and transparency in dispute resolution. For contested outcomes in Live Casino or Sports Betting, decisions are made after reviewing game logs and records.