This page clearly explains in Bengali how the information you provide when opening an account at mines is used, where it is stored, and who it is — or is not — shared with. We believe you have every right to fully understand what happens with your own data.
By creating an account or using mines' services, you agree to this Privacy Policy, which governs how your data is handled and ensures your rights are protected.
This Privacy Policy describes how the Mines Baji platform ("mines") manages the personal information of its users ("you"). It applies to mines' website, mobile app, and all other digital services.
Mines follows international data protection standards and adheres to the core principles of the GDPR (General Data Protection Regulation). We believe data privacy is a fundamental right — and we handle your information accordingly.
Mines only collects the information genuinely needed to provide its services. Requesting unnecessary data goes against our policy.
Full name, date of birth, and national ID number (for KYC verification).
Mobile number and email address — used for account communication and security.
Current address — required for address verification during the KYC process.
Device type, IP address, and login time — collected for security monitoring purposes.
Bet history, win/loss records, and preferred games — used to improve our services.
Deposit and withdrawal dates and amounts — but never your card number or bKash PIN.
Mines will never ask for your bKash/Nagad PIN, card CVV, or OTP. If anyone requests this information in the name of mines, it is a scam — contact support immediately.
Mines uses your data only for specific, legitimate purposes. There is a clear reason behind each use, and it is our responsibility to be transparent about that.
Your data will only be used for marketing or promotional communications with your separate consent, which you may withdraw at any time.
Mines uses industry-standard technology and processes to protect its users' data. Security measures are not just policies on paper — they are actively implemented and regularly tested.
Keeping your account secure is a shared responsibility. Use a strong password, enable 2FA, and avoid logging in from public Wi-Fi.
Mines uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve platform functionality.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security | Until End of Session |
| Functional Cookies | Remembering language preferences and game settings | 1 Year |
| Analytics Cookies | Understanding platform usage patterns (anonymized) | 3 Months |
| Security Cookies | Detecting Fraudulent Activity | 6 months |
You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly.
Mines respects your right to data protection. The rights listed below are yours to exercise at any time, and you are not required to provide any explanation to do so.
You can request to see any personal data mines holds about you. It will be provided within 30 days of your request.
You can request a correction if any of the information we hold about you is inaccurate.
After account closure, you can request deletion of any data that is not subject to legal retention requirements.
You can request that your data be used only for specific, limited purposes.
You can request an export of your account data in a structured format.
You can opt out of promotional emails or notifications at any time.
To exercise any of your rights, email support@mines-baji.com or contact us via live chat in Bengali. We typically respond within 30 days.
Mines does not retain your data beyond what is necessary. Information collected while your account is active is kept solely for the purpose of providing services.
These retention periods are set with both legal obligations and your interests in mind. Once the period expires, data is deleted securely and verifiably.
Mines strictly does not collect data from or provide services to anyone under the age of 18. Protecting minors is an integral part of our privacy policy.
Mines may update this privacy policy from time to time — due to new legal requirements, technical changes, or service improvements. You will be notified in advance of any significant changes.
For any privacy-related questions, complaints, or to exercise your rights, please contact our data protection team.
If you believe your data protection rights have been violated and mines has not adequately resolved the issue, you have the right to file a complaint with an international data protection authority.
When signing up for any online account, a natural question comes to mind: what will they do with my data? With mines, the answer is straightforward — only what's necessary to serve you, nothing more.
Many people in Bangladesh have concerns about digital security — especially when using mobile banking. mines understands this. That is why mines never stores your bKash PIN, Nagad PIN, or card CVV on its servers. Every payment goes directly through the payment gateway's encrypted channel — mines only sees the confirmation.
A practical example: if you deposit ৳500 via bKash, what gets recorded on mines' servers is the transaction date, amount, and a reference ID. The last few digits of your bKash number may appear in the log for verification purposes — but never the full number or your PIN.
Many users are uncertain about KYC identity verification. Does submitting a photo of your national ID put your data at risk? At mines, the answer is no. KYC data is stored on a separate, highly secured server using AES-256 encryption. Only designated members of the KYC team can access this information — and every access is logged.
Many people overlook cookies, but mines' cookie policy is simple — only what is necessary to run the platform. Analytics cookies are anonymised, meaning they track which features are being used, not what any individual user does. This information is used to improve the platform.
Mines' stance on marketing emails and notifications is straightforward — they are only sent with your consent, and never without it. You can opt out at any time via your settings or by clicking the "Unsubscribe" link at the bottom of any email. It's a simple, hassle-free process.
One final note — at mines, your data security doesn't rely on technology alone; it depends on people too. mines' data protection team receives regular training, adheres to strict data handling policies, and faces serious consequences for any breach. Privacy at mines is not a box to tick — it is a fundamental commitment.
Ask us anything via live chat in Bengali, anytime
An English version is available upon request through support
January 2026 — you will be notified of any changes
Protection at every level — from technology to policy.
Every data transfer from your device to mines' servers is secured with 256-bit SSL/TLS encryption. No one can intercept or read your information in transit.
Many platforms sell user data for advertising. mines does not — never has, and never will. It goes against our core principles.
Mines only collects information that is genuinely necessary. Requesting or storing data beyond what is needed goes against our policy.
Your bKash PIN, card CVV, or OTP are never stored on mines' servers. Payments are processed directly through the payment gateway.
The rights to access, rectify, delete, and port your data are always reserved for you.
Third-party security experts regularly audit mines' systems. Any vulnerabilities found are addressed promptly.
You've read the Privacy Policy — now register or download the app with confidence.
Your data is protected under mines' Privacy Policy. 18+ only.